Help us help you faster
Include as much of this as you can:
- Your username (Profile tab, under your avatar)
- Your phone model and whether you're on Android or iPhone
- What you were doing when the problem happened (e.g. "searching for a match in Geography")
- A screenshot or screen recording, if you have one
Common questions
Matchmaking keeps searching and never finds an opponent
Check that you have a stable internet connection — a weak or switching network (Wi-Fi ↔ mobile data) is the usual cause. Leave the search, wait a few seconds, and try again. If it keeps happening, tell us the topic and the approximate time; we can check the match server logs.
I lost connection mid-match
Quizia tries to reconnect you automatically for a short window. If you come back in time, the match continues where it left off. If the window expires, the match ends and the result is recorded as it stood — we can't replay finished matches, but an occasional drop won't hurt your rating in any meaningful way.
I played as a guest and lost my progress
Guest accounts live only on the device they were created on. Signing out of a guest account permanently deletes it, and reinstalling the app has the same effect. To keep your rank, friends and Owls across devices, convert to a full account first: Profile → Settings → Create Account, then sign in with Apple, Google or email.
I can't sign in / I forgot my password
On the sign-in screen tap Forgot password? and we'll email you a reset link. If you signed up with Apple or Google, use that same button again — there's no separate password. Still stuck? Email us from the address linked to your account.
A friend challenge isn't arriving
Both players need to be friends and have the app open (or notifications enabled) to receive a live challenge. Make sure notifications are allowed for Quizia in your phone's settings. If a challenge shows as pending on one side only, pull down to refresh the Friends tab.
I think a question is wrong
Thanks — we take this seriously. Email us the topic, the question text and what you believe the correct answer is. Verified corrections go live for everyone without an app update.
My Owls or shop purchase didn't show up
Fully close and reopen the app; balances sync on launch. If it's still missing after a few minutes, send us your username and roughly when the reward or purchase happened.
How do I report a player?
Open their profile and tap Report. Reports are reviewed by us — the reported player is never told who filed it.